Unicorn Healthcare Services Upgrades Rating After Regulatory Compliance

Unicorn Healthcare Services, a care provider based in Cleethorpes, has successfully improved its rating from “inadequate” to “good” following a recent assessment by the Care Quality Commission (CQC). The service, which supports individuals aged over 65 with personal care in their homes, has been removed from special measures after addressing previous regulatory breaches identified during an inspection in October 2024.

The CQC’s follow-up evaluation confirmed that Unicorn Healthcare Services had made significant improvements in several critical areas. Staff recruitment processes have been enhanced, ensuring that hiring is both safe and effective. Staff members have received appropriate training, equipping them with the necessary skills to protect clients from potential harm. The updated report indicates that employees now demonstrate a solid understanding of safety protocols.

Enhanced Care Planning and Positive Feedback

The assessment highlighted improvements in care planning and delivery. The needs of individuals receiving care are now comprehensively assessed, allowing for tailored care plans that meet specific requirements. The provider has implemented a system for reviewing these care plans collaboratively with clients and their families, ensuring that care is personalized and aligned with expectations.

Feedback from service users has been overwhelmingly positive. One relative expressed the general sentiment by stating, “They are genuinely caring.” Many clients reported feeling satisfied with the support they receive and noted that they feel safe in the care of the staff. They also appreciated the transparency of communication, stating they could contact management with any concerns and would be listened to.

The rapport between staff and clients has been particularly praised. One relative shared a light-hearted story about their loved one enjoying playful interactions with care staff, who respond with laughter. Clients confirmed that care calls are “usually on time,” and they are notified in advance if there are delays.

Continued Development and Recommendations

While the CQC acknowledged the substantial improvements and the elimination of previous regulatory breaches, it also recommended that the governance systems in place at Unicorn Healthcare Services be refined and embedded to enhance their effectiveness. The report indicated that the organization is actively learning from experiences and sharing vital information with staff to bolster safety and ongoing development.

The CQC published its updated report on December 24, 2025, reflecting the progress made by Unicorn Healthcare Services. The provider’s commitment to improving care quality has not only led to a better rating but also reinforced the trust and satisfaction of the individuals they serve. The positive changes indicate a promising trajectory for the organization, ensuring a higher standard of care for those who depend on their services.