Virgin Media Faces Outage, Leaving Hundreds Offline

Hundreds of customers of Virgin Media are experiencing significant issues with their broadband services, with reports of outages spanning over ten hours in some areas. As of the latest updates, approximately 280 users have reported problems with their internet connectivity.

According to a Virgin Media spokesperson, the company is not facing any national issues with its broadband network but is aware of a local fibre break affecting a small number of customers. The spokesperson stated, “Our teams are working to fully restore services for those impacted as soon as possible, and we apologise for any inconvenience caused.”

Customer complaints have surged on social media platforms, particularly on X, with one user from Doncaster expressing frustration about their internet being down for over 30 hours. They stated, “Not one update via email to keep customers updated. Shocking service!”

Peak of Complaints and Ongoing Issues

Earlier today, the outage monitoring website Downdetector recorded around 485 reports from users claiming they had no internet access. Of this group, approximately 50% reported issues with their landline internet, while around 28% faced difficulties accessing emails. Just over 20% of users experienced problems connecting to any services. The peak of complaints occurred at 07:30, although the number of reports has since decreased.

Despite previous statements from Virgin Media indicating that the issues had been resolved earlier today, it seems many customers are still struggling with their internet access. The spokesperson reiterated, “Our technical teams have now resolved the issue that was impacting some customers’ broadband services earlier this morning. We apologise for any inconvenience caused.”

As the situation continues to develop, users remain hopeful for a swift resolution. Virgin Media’s commitment to restoring services is evident, though the ongoing frustrations among customers highlight the challenges faced by the provider.

For further updates on this situation and other news, readers are encouraged to stay tuned to reliable news sources.