Chick-fil-A in Ohio Implements New Teen Chaperone Policy

A Chick-fil-A restaurant in Kettering, Ohio, has enacted a new policy requiring customers aged 17 and younger to be accompanied by an adult aged 21 or older. This decision, announced via Facebook on August 13, 2023, mirrors a similar policy implemented by a McDonald’s location in Brooklyn, New York, earlier this year.

The announcement comes just as students prepare to return to school in the United States, leading to a wave of reactions on social media. Some patrons expressed discontent with the policy, viewing it as unnecessary for young diners. Others supported the restaurant’s decision, emphasizing safety and a more pleasant dining environment.

In their Facebook post, the Kettering Chick-fil-A management stated their intention to ensure a safe and enjoyable atmosphere for all patrons. The branch has received mixed feedback, with some commenters agreeing that disruptive behavior from minors warranted the policy. One user noted that the restaurant reserves the right to remove anyone who is disruptive, while another shared her own experiences working in a restaurant, describing unruly behavior from teenagers that negatively affected the business.

The local management explained that each Chick-fil-A location is independently owned and operated, allowing them to set unique rules tailored to their specific circumstances. This policy aligns with the regulations of the Town and Country Shopping Center, where the Kettering branch is situated.

Background and Reactions

The Kettering Chick-fil-A has had a ‘Teen Chaperone Policy’ in place since January 2022. Recent reports indicated that the policy at the Brooklyn McDonald’s was partly a response to violent incidents involving teenagers. Following an episode where a group of masked youths vandalized property and attacked a security guard, management implemented a rule requiring unaccompanied minors to provide identification and be with a parent or guardian to dine in.

A 19-year-old manager from the Brooklyn franchise described ongoing issues with disruptive behavior, including throwing ice at customers and smoking inside the restaurant. The situation has prompted discussions about whether such policies attract or deter families and younger patrons.

In addition to the Kettering and Brooklyn locations, another Chick-fil-A in Royersford, Pennsylvania, has adopted a similar policy. Their management cited issues with noise levels, littering, and disrespectful behavior as reasons for the change, emphasizing a commitment to maintaining a comfortable environment for all guests.

As discussions surrounding these policies continue, both supporters and critics are vocal about their opinions. The Kettering Chick-fil-A aims to balance safety and enjoyment in their dining experience, while also navigating the challenges presented by disruptive behavior among young customers. The impact of the new policy on customer demographics and overall business has yet to be determined.